We have prepared these pages so that you don’t have to wait for us for an answer, but of course definitely get in touch with us if you can’t find what you were looking for and have a different question!
If you have a technical query, please include a screenshot if you can. We recommend this free tool (external link, opens in new window) to help help you with that. Whether you have a PC or a Mac, this allows you to easily send us a link with your specific screenshot. Why? This has proven to reduce resolution time considerably :)
Our team will help you however they can – and they usually go above and beyond their normal duties to resolve your situation. But there are limits; impolite behaviour is escalated straight away and may affect your certification status per our terms.