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We have prepared these pages so that you don’t have to wait for an answer. However, if you don’t see your answer there, please get in touch! 

In the case of a technical query, please include a screenshot if you can. We recommend this free tool (external link, opens in new window) to help you with that. Whether you have a PC or a Mac, this allows you to easily send us a link with your specific screenshot. Why? This has proven to reduce resolution time considerably :)

Our team will help you however they can – and they usually go above and beyond their normal duties to resolve your situation. But there are limits; impolite behaviour is escalated straight away and may affect your certification status per our terms.
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