Learner Support Specialist

Job Title : Learner Support Specialist
Reporting to : Managing Director
Location : Remote
Job status : Full time
Placement : Permanent
Salary : Entry level
Start Date : Immediately

Being part of our amazing Learner Services Team

Our Learner Services Team is the essence of an extraordinary learning experience with The Health Sciences Academy. We love our learners and love to enrich their lives through dialogue about our certifications, science reports, printed packs, add-ons and SaaS products. Having detailed knowledge, we’re not just serving information, but we’re also making objective recommendations and helping them with their next steps and enrolment decisions.

We also ensure learner feedback flows to all teams in order to improve and innovate our services. We analyse support data, and always thrive to facilitate smooth and enjoyable learner journeys at The Health Sciences Academy. We are constantly thinking of new ways to make their experience better and better.

The Health Sciences Academy is aiming to be the gold standard for learner support in the education industry. We’re proud to say that our average response time is not days, but minutes. And we regularly hit 95% support satisfaction ratings!

Your opportunity

We’re looking for a dedicated and reliable learner support wizard, with a love for servicing others and facilitating helpful answers. You’ll get to work with our amazing Learner Services Team who care deeply about strengthening relationships with our learners’, assisting them with complex (and not-so-complex) enquiries, and putting smiles on people’s faces all day.

As our Learner Support Specialist, you’ll get to be a learner’s first point of contact and viewed as the frontline of our educational organisation. You will be providing your helpful and empathetic support across multiple channels, including email, chats, social media, documentation and phone, keeping the needs of our learners at the forefront of every interaction and exceeding their expectations.

You’ll also get to work side-by-side with our genius tutors, tech team and Managing Director, having a seat at the table in important service-enhancement decisions. Through keeping tabs of learner satisfaction ratings, you’ll be inspired to improve the team’s success metrics each time.

This is an opportunity to share your enthusiasm for enriching learner journeys through dialogue and helpful answers, whilst learning all aspects of what makes a great team-player in a multicultural, fast-paced educational environment.

Your responsibilities include:

The work WILL be challenging… but it will NEVER be boring!

Your qualifications and experience:

NOTE: While we take into consideration your education, it’s not the only thing that describes your talents. If you think you can do this job, and you can demonstrate it in something you’ve done (previous support work, an essay you’ve written about helping others, a relevant project you have led), then we want to hear from you.

Your strengths and competencies:

We are looking for applicants who can demonstrate:

Your profile

To be most successful in this role:

What’s in it for you?

What we offer

We’re looking for someone who can craft pedagogically-rich, science-based content as easily as breathing air. We’re already impacting hundreds of thousands of people worldwide – and in the next few years this will be tens of millions. If you’re able to help us accelerate our growth, you’ll reap benefits beyond what many companies can offer.

Next steps

If you have the required expertise and wish to be considered for this exciting position, please apply with your CV and personal statement explaining why you would like to support our learners.

Highlight your passions, skills, and motivations for applying. Tell us how your skills and expertise would contribute to this stellar team. Also include links to any relevant work, presentations or writings you have created so we can see proof of your talents.

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Important: This is an in-office position, so please do not apply if you are not already living in or are willing to relocate to London.

For more details, visit our careers page.

© Copyright The Health Sciences Academy. The content, graphs and charts on this page have been exclusively prepared for The Health Sciences Academy and its prospect students, existing students and graduates. None of the content on this page and website may be reproduced, copied or altered without our explicit permission. Criminal and legal penalties for copyright and other infringement apply. All Terms and Conditions apply.
The Health Sciences Academy is the world’s largest, 100% science-based, online educational institution.
✔ helping health professionals build their expertise in specialised areas
✔ raising industry standards througah personalised nutrition and practical science.
© Copyright The Health Sciences Academy. The content, graphs and charts on this page have been exclusively prepared for The Health Sciences Academy and its prospect students, existing students and graduates. None of the content on this page and website may be reproduced, copied or altered without our explicit permission. Criminal and legal penalties for copyright and other infringement apply. All Terms and Conditions apply.

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