We're looking for a dedicated and reliable learner support wizard, with a love for servicing others and facilitating helpful answers. You’ll get to work with our amazing Learner Services Team who care deeply about strengthening relationships with our learners’, assisting them with complex (and not-so-complex) enquiries, and putting smiles on people’s faces all day.
As our Learner Support Specialist, you’ll get to be a learner’s first point of contact and viewed as the frontline of our educational organisation. You will be providing your helpful and empathetic support across multiple channels, including email, chats, social media, documentation and phone, keeping the needs of our learners at the forefront of every interaction and exceeding their expectations.
You’ll also get to work side-by-side with our genius tutors, tech team and Managing Director, having a seat at the table in important service-enhancement decisions. Through keeping tabs of learner satisfaction ratings, you’ll be inspired to improve the team’s success metrics each time.
This is an opportunity to share your enthusiasm for enriching learner journeys through dialogue and helpful answers, whilst learning all aspects of what makes a great team-player in a multicultural, fast-paced educational environment.